FAQ's
Can I cancel or modify my order after I’ve checked out?
Of course! You can cancel or modify your order BEFORE it has been shipped and you’ve been sent the order completed and shipped email. Just drop us an email at orders info@glowfypakistan.com referencing your order number. Or reply to the ‘Order Receipt’ email we send you containing your order info and PDF invoice when you place your order. Once you have received the package, it cannot be returned or exchanged.
How do I get a bill/receipt for my order?
Immediately after you have successfully placed your order with us, you will receive an email that contains information regarding the details of your order, along with an attached PDF invoice. This email/invoice is your receipt that can be printed for your records. The order confirmation email includes your order number, the details of the products and corresponding prices, coupons, etc, your ship-to and bill-to information, and other details. In case of a problem with the order, please be sure to mention the order number in your email. Note that your order information is also included in your Orders tab in your account dashboard
I’m concerned about my privacy. Is my information safe with you?
We are very serious about customer privacy. Glowfy Pakistan collects your name, address, phone number, and email address through a secure server and keeps it completely confidential. This data is only collected to complete orders and intimating customers about deals, offers, promotions, etc. (with consent) as well as for statistical purposes to improve our services. We will never distribute or sell your personal information to third parties unless required by law. Moreover, we do not store our customers’ financial information on our servers. We use the latest and updated e-commerce platform to power our store to ensure that data and transaction security are by the latest best practices and standards. For more information, please see our Privacy & Cookie Policy.
When is my order shipped?
We dispatch in-stock products within 2-5 working days after receiving your order. Some products may take longer depending on weight and size. We offer expedited shipping for same-day delivery in Islamabad (provided the order is placed till 2:00 p.m.) and Two-day delivery in other cities (with some additional charges). Please note that orders received on public holidays will be dispatched on the next working day. You will receive an email, informing you of when your order is shipped along with a tracking code that you can use to track your order at our shipping partner’s website.
How do I pay for my order?
We are offering multiple payment methods for your convenience. We accept Cash on Delivery, Bank Transfers, Debit and credit Cards, Easypaisa, Jazzcash, and other mobile wallets. All of these will be available at our checkout page. In case of COD, please ensure that you or someone authorized by you is available at the shipping address to collect your order and make the payment. All payments MUST be made at the time of delivery, without exception. Refusal to do so may result in blacklisting you from the site, without prejudice to any other legal action available to Glowfy Pakistan. If you are a minor, make sure you have your parents’ consent. Usage of this site and placement of an order implies such consent as per our Terms & Conditions.
What if I receive a damaged /Incorrect product?
If you receive a product from us that is damaged, leaked during delivery, or differs from what you ordered, we are here to assist you. To help us process your claim smoothly, we kindly request that you record a brief video while opening the package to serve as proof of the damage.